Logo - springer
Slogan - springer

Business & Management - Operations Research & Decision Theory | Managing Service Productivity - Using Frontier Efficiency Methodologies and Multicriteria Decision

Managing Service Productivity

Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Emrouznejad, Ali, Cabanda, Emilyn (Eds.)

2014, XVIII, 394 p. 71 illus., 38 illus. in color.

Available Formats:
eBook
Information

Springer eBooks may be purchased by end-customers only and are sold without copy protection (DRM free). Instead, all eBooks include personalized watermarks. This means you can read the Springer eBooks across numerous devices such as Laptops, eReaders, and tablets.

You can pay for Springer eBooks with Visa, Mastercard, American Express or Paypal.

After the purchase you can directly download the eBook file or read it online in our Springer eBook Reader. Furthermore your eBook will be stored in your MySpringer account. So you can always re-download your eBooks.

 
$99.00

(net) price for USA

ISBN 978-3-662-43437-6

digitally watermarked, no DRM

Included Format: PDF and EPUB

download immediately after purchase


learn more about Springer eBooks

add to marked items

Hardcover
Information

Hardcover version

You can pay for Springer Books with Visa, Mastercard, American Express or Paypal.

Standard shipping is free of charge for individual customers.

 
$129.00

(net) price for USA

ISBN 978-3-662-43436-9

free shipping for individuals worldwide

usually dispatched within 3 to 5 business days


add to marked items

  • Presents recent developments in service productivity
  • Collects various applications in service productivity all in one book
  • Presents useful applications in a variety of industries, both for researchers and practitioners
  • A free trial version of Data Envelopment Analysis Software is available for the Readers of the book

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability, and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

Content Level » Research

Keywords » DEA - Data Envelopment Analysis - Decision Making - MCDM - Performance Measurement - Service Management

Related subjects » Applications - Operations Research & Decision Theory - Production & Logistics

Table of contents / Preface / Sample pages 

Popular Content within this publication 

 

Articles

Read this Book on Springerlink

Services for this book

New Book Alert

Get alerted on new Springer publications in the subject area of Operation Research / Decision Theory.