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"The book enriches the literature on equilibrium of customers and servers in queuing systems, and it reviews the existing literature. On the other hand, it edits the known results in a unified way, and mentions some open problems. … The book presents a fresh introduction to queuing theory. … The nice book is welcome in the realm of queuing world." (Anatolij Dvurecenskij, Zentralblatt MATH, Vol. 1064 (15), 2005)