Creating Value in Financial Services

1. Front Matter

   Pages i-xxi

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2. Creating Value in Financial Services

   1. Creating Value in Financial Services

      • Edward L. Melnick, Praveen R. Nayyar, Michael L. Pinedo, Sridhar Seshadri

      Pages 1-20

3. Customer Value Focused Strategies

   1. Front Matter

      Pages 21-21

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   2. The Changing Global Environment of Financial Services

      • Alexander Rinnooy Kan

      Pages 23-35

   3. Universal Banking: Does It Work?

      • David Rogers

      Pages 37-52

   4. Universal Banking: A Shareholder Value Perspective

      • Ingo Walter

      Pages 53-83

   5. Redefining Customer Relationships in the Age of the Ascendant Consumer

      • Thomas L. Monahan III

      Pages 85-102

   6. Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services

      • Praveen R. Nayyar

      Pages 103-129

   7. Challenges of Product Delivery in Emerging Markets

      • Akshaya Bhargava

      Pages 131-141

   8. Modeling Services of Financial Institutions in Emerging Markets

      • Edward L. Melnick

      Pages 143-153

4. Customer Value Focused Services

   1. Front Matter

      Pages 155-155

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   2. Creating Value: Evolution and Management of Financial Derivatives

      • John O. Matthews, Cathy A. Rusinko

      Pages 157-177

   3. Electronic Commerce and Financial Services: Going for Broke

      • Andrew Hosking, Ajit Kambil, Amanda Lister

      Pages 179-193

   4. The Internet Channel Revolution: The Case of Charles Schwab

      • Sanjeev Dewan, Haim Mendelson

      Pages 195-218

   5. Lessons from Developing the Yield Book

      • Ernest Battifarano

      Pages 219-250

5. Customer Value Focused Systems

   1. Front Matter

      Pages 251-251

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   2. Impending Revolution in Corporate Information Technology Departments

      • Kevin McGilloway

      Pages 253-266

   3. Financial Service Networks: Access, Cost Structure and Competition

      • Uday S. Karmarkar

      Pages 267-287

   4. The Potential for Virtual Work to Enhance Value in Financial Services Firms

      • Roger L. M. Dunbar, Raghu Garud

      Pages 289-302

   5. Designing Electronic Market Institutions for Bond Trading

      • Ming Fan, Jan Stallaert, Andrew B. Whinston

      Pages 303-325

Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998.
The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.

• Bank
• Retail Banking
• Shareholder Value
• banking
• derivatives
• modeling
• process management

• Stern School of Business, New York University, USA

  Edward L. Melnick, Praveen R. Nayyar, Michael L. Pinedo, Sridhar Seshadri

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