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Excellent collection of high-quality articles on information systems outsourcing
Examples of successful outsourcing in organizations through empirical surveys and case studies
Insights into hot topics, such as innovation management, dynamic governance, multi-vendor management, software-as-a-services management, corporate social responsibility, crowdsourcing and open platforms
This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld, and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management, and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.
Content Level »Research
Keywords »Business Process Outsourcing - IT Governance - IT Service Provider - Offshoring - Service Level Agreement - Technology Outsourcing