The Road to a Modern IT Factory

1. Front Matter

   Pages i-xx

   PDF

2. Introduction

   • Ferri Abolhassan

   Pages 1-8

3. Critical Factors for Successful Global IT Service Organizations

   1. Front Matter

      Pages 9-9

      PDF

   2. The Challenges of Modern IT

      • Falk Uebernickel, Walter Brenner

      Pages 11-32

4. Industrial Reformation

   1. Front Matter

      Pages 33-33

      PDF

   2. Transformation in the IT Industry

      • Katharina Grimme, Peter Kreutter

      Pages 35-41

   3. From Project to Product Orientation

      • Markus Löffler, Felix Reinshagen

      Pages 43-48

   4. The IT Product Factory

      • Markus Löffler, Felix Reinshagen

      Pages 49-55

   5. Industrialization in IT and Traditional Industries: Similarities and Differences

      • Katharina Grimme, Peter Kreutter

      Pages 57-62

5. Tools for Short-Term Optimization and Greater Efficiency

   1. Front Matter

      Pages 63-63

      PDF

   2. Short-Term Quality Improvements

      • Stephan Kasulke

      Pages 65-71

   3. Optimizing Costs and Efficiency

      • Stefan Bucher, Carsten Glohr

      Pages 73-78

   4. Governance Models

      • Carsten Glohr

      Pages 79-86

   5. Performance Management and Reporting

      • Jörn Kellermann, Tom In der Rieden, Gregor Altmann

      Pages 87-90

6. Structural Changes

   1. Front Matter

      Pages 91-91

      PDF

   2. Elements of Structural Change and the Management of Transformation

      • Henryk Biesiada

      Pages 93-96

   3. Improving Quality over the Medium and Long Term

      • Stephan Kasulke

      Pages 97-100

   4. The IT Factory: A Vision of Standardization and Automation

      • Carsten Glohr, Jörn Kellermann, Holger Dörnemann

      Pages 101-109

   5. Focusing on Core Competencies and Divestment

      • Marc Wilczek

      Pages 111-115

   6. Utilization

      • Tom In der Rieden

      Pages 117-122

IT is currently going through one of its most critical phases of transformation. IT vendors and IT service organizations are revolutionizing their production and service processes, adopting industrial practices. It is only through the consistent transformation into factory-like structures that quality, effectiveness and efficiency can be increased. By integrating professional concepts and methods taken from the context of industrial production, it is possible to meet functional and qualitative requirements from the departments and therefore from the end user. On top of that this new paradigm enables the implementation of optimal processes in the organization. An interdisciplinary team of authors addresses the current challenges for global IT services organizations and describes the process of IT industrialization. The transformation of the IT industry towards the model of an IT factory is the core theme of this book, which takes the latest findings from applied research, consulting and IT business practices and combines them into a consistent and innovative approach to IT services.

• IT Industrialisation
• IT Outsourcing
• IT Services
• Innovation Management
• Service Level Agreements
• Sourcing

From the book reviews:

“The organization of this collection of papers into six broad topics makes the book easy to read … . editor has successfully combined the writing of 28 separate authors to deliver a fairly consistent feel. … The book is topical, and an interesting view of the state of rapid change within the IT industry. … If you work in the IT industry and want to know where you may be in five years’ time, then this is a must read.” (David B. Henderson, Computing Reviews, December, 2014)

• T-Systems International GmbH, Saarbrücken, Germany

  Ferri Abolhassan

Dr. Ferri Abolhassan is Director of Production & Systems Integration at T-Systems International. He joined T-Systems in September 2008 and holds a doctorate in computer science. Dr. Abolhassan started his career in research and development in 1987 at Siemens in Munich. From 1989 to 1991 his work in the field of parallel computer architecture brought him to IBM in the United States. Between 1992 and 2001, Dr. Abolhassan held various management positions at SAP. As Senior Vice President of SAP’s global "Retail and Consumer Products" business unit, he successfully developed and marketed SAP’s channel management solution in the retail sector.

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