Information Systems for Small and Medium-sized Enterprises

1. Front Matter

   Pages i-xxvi

   PDF

2. IT Governance

   1. Front Matter

      Pages 1-1

      PDF

   2. Governance of IT in Small and Medium Sized Enterprises

      • Erik Guldentops

      Pages 3-24

   3. Business Process Management in Small Business: A Case Study

      • Ian Dallas, Moe Thandar Wynn

      Pages 25-46

   4. Information Technology (IT) Security in Small and Medium Enterprises (SMEs)

      • Michael W. Kimwele

      Pages 47-64

3. Adoption and Use

   1. Front Matter

      Pages 65-65

      PDF

   2. Enterprise Architecture for Small and Medium-Sized Enterprises: A Starting Point for Bringing EA to SMEs, Based on Adoption Models

      • Maxime Bernaert, Geert Poels, Monique Snoeck, Manu De Backer

      Pages 67-96

   3. Assessment of Information Technology Use in Small and Medium-Sized Enterprises: Empirical Investigation in Five Cases

      • Emre Sezgin, Sevgi Özkan

      Pages 97-121

   4. ICT Policy to Foster Interorganisational ICT Adoption by SMEs: The Netherlands Goes Digital Case

      • Marijn G. A. Plomp, Ronald S. Batenburg, Pim den Hertog

      Pages 123-139

   5. Main Factors for ICT Adoption in the Czech SMEs

      • Klara Antlova

      Pages 141-156

   6. Adoption of Free/Open Source ERP Software by SMEs

      • Constantinos J. Stefanou

      Pages 157-166

4. Enterprise Applications

   1. Front Matter

      Pages 167-167

      PDF

   2. Customer Relationship Management System a Case Study on Small-Medium-Sized Companies in North Germany

      • C. Malte Menzel, Torsten Reiners

      Pages 169-197

   3. Empirical Study on Differences and Similarities in ERP Usage Amongst European SMEs

      • Pedro Ruivo, Tiago Oliveira, Björn Johansson, Miguel Neto

      Pages 199-212

   4. ERP Implementation in an SME: A Failure Case

      • Eli Hustad, Dag H. Olsen

      Pages 213-228

   5. Understanding Marketing Information Systems from the Perspective of SMEs: Reviewing the Literature

      • Canan Eryigit

      Pages 229-244

5. Capabilities and Knowledge

   1. Front Matter

      Pages 245-245

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   2. The Ability of SMEs to Use Trust in Managing Offshore Activities

      • Franz Josef Gellert, Hugo Velthuijsen

      Pages 247-266

   3. Exploring Knowledge Capabilities in SMEs: Cases in Five Irish Software SMEs

      • Ciara Heavin, Frederic Adam

      Pages 267-288

   4. Business Agility and Flexibility in Enterprise Service-Based Information Systems: Application to PLM Systems

      • Safa Hachani, Hervé Verjus, Lilia Gzara

      Pages 289-309

This book establishes and explores existing and emerging theories on Small and Medium-sized Enterprises (SMEs) and the adoption of IT/IS. It presents the latest empirical research findings in that area of IS research and explores new technologies and practices. The book is written for researchers and professionals working in the field of IS research or the research of SMEs. Moreover, the book will be a reference for researchers, professionals and students in management information systems science and related fields. 

• IT Governance
• Organizational Performance
• SME
• capabilities
• eBusiness
• eCommerce

From the reviews:

“Numerous authors contributed papers to this book on a wide range of topics regarding the state of the art of information systems (IS) research in small and medium-sized enterprises (SMEs). The target audience consists primarily of scholars and practitioners who have an academic interest in information technology (IT) for SMEs. … the book meets its objective of presenting a platform for facilitating the discussion of research on IT for SMEs.” (David G. Hill, Computing Reviews, April, 2014)

• ELIT - Lab, Ghent University University College West-Flanders, Kortrijk, Belgium

  Jan Devos

• Industrial Management, Ghent University, Gent, Belgium

  Hendrik Landeghem

• Management, Innovation and Entrepreneurship, Ghent University Faculty of Economics and Business Admin., Ghent, Belgium

  Dirk Deschoolmeester

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