Skip to main content
  • Conference proceedings
  • © 2014

Exploring Services Science

5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014

  • Proceedings of the 5th International Conference on Exploring Services Science

Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 169)

Conference series link(s): IESS: International Conference on Exploring Services Science

Conference proceedings info: IESS 2014.

Buy it now

Buying options

eBook USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

This is a preview of subscription content, log in via an institution to check for access.

Table of contents (10 papers)

  1. Front Matter

  2. Some Aspects Concerning a Generic Service Process Model Building

    • Theodor Borangiu, Virginia Ecaterina Oltean, Monica DrÇŽgoicea, João Falcão e Cunha, Iulia Iacob
    Pages 1-16
  3. Building an Extended Ontological Perspective on Service Science

    • Monica Drăgoicea, Theodor Borangiu, João Falcão e Cunha, Virginia Ecaterina Oltean, José Faria, Åžtefan Rădulescu
    Pages 17-30
  4. How Open Data Are Turned into Services?

    • Muriel Foulonneau, Sébastien Martin, Slim Turki
    Pages 31-39
  5. A Classification Framework of Value Co-creation in Electronic and Mobile Services

    • Garyfallos Fragidis, Dimitri Konstantas, Dimitri Paschaloudis
    Pages 40-55
  6. Transition and Delivery Challenges of Retained Organizations in IT Outsourcing

    • Marius Goldberg, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
    Pages 56-71
  7. Servitization - Its Raise through Information and Communication Technologies

    • Natalia Kryvinska, Sebastian Kaczor, Christine Strauss, Michal GreguÅ¡
    Pages 72-81
  8. Why Is Aligning Economic- and IT Services So Difficult?

    • Maryam Razavian, Patricia Lago, Jaap Gordijn
    Pages 92-107
  9. Towards the Consideration of Performance Risks for the Design of Service Offers

    • Björn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
    Pages 108-123
  10. Developing Municipal e-Government in Italy: The City of Alfa Case

    • Alessandro Zardini, Cecilia Rossignoli, Lapo Mola, Marco De Marco
    Pages 124-137
  11. Back Matter

Other Volumes

  1. Exploring Services Science

About this book

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.

This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering and service discovery.

Editors and Affiliations

  • University of Geneva, Geneva, Switzerland

    Mehdi Snene, Michel Leonard

Bibliographic Information

Buy it now

Buying options

eBook USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access