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Business & Management - Business Information Systems | Business Process Maturity - A Comparative Study on a Sample of Business Process Maturity Models

Business Process Maturity

A Comparative Study on a Sample of Business Process Maturity Models

Van Looy, Amy

2014, XIV, 87 p. 11 illus. in color.

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  • Provides a comprehensive guide for organising and classifying the business process management discipline
  • Includes an online step-by-step tutorial to help readers make a fast and reliable selection
  • Presents an overview of 69 business process maturity models - with references - to be used by the reader

Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules, etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs, or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.

Content Level » Research

Keywords » Business Excellence - Business Process Management - Capability - Maturity - Process Improvement

Related subjects » Business Information Systems - Operations Research & Decision Theory - Social Sciences

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