Process-Oriented Dynamic Capabilities

1. Front Matter

   Pages i-xi

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2. Exposition

   • Ralf Plattfaut

   Pages 1-4

3. Research Background

   • Ralf Plattfaut

   Pages 5-9

4. Research Approach

   • Ralf Plattfaut

   Pages 11-21

5. Results

   • Ralf Plattfaut

   Pages 23-50

6. Discussion

   • Ralf Plattfaut

   Pages 51-55

7. Conclusion

   • Ralf Plattfaut

   Pages 57-57

8. Back Matter

   Pages 59-60

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​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

• BPM
• Business Process Management
• Dynamic Capabilities
• OctoProz
• Product-Service Systems
• Service Innovation

• ERCIS - European Research Center for Information Systems, Westfälische Wilhelms-Universität Münster, Münster, Germany

  Ralf Plattfaut

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