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Combines principles of corporate strategy, human resource management, and organization design in discussing ways in which managers can develop a distinctive competitive edge in knowledge services organizations
Integrates management, marketing and operations management to address issues facing managers of knowledge services
Presents secondary differentiation strategies for sustained competitive advantages in knowledge services
This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the work landscape for both workers and management; most notably, that the means of production are controlled by workers themselves. The response is a growing awareness that the work landscape for knowledge services can no longer be effectively managed by relying on the traditional hierarchical paradigm.
Given these current challenges, the design framework presented in this book is based on internal market principles along with customer integration into the boundaries of the organization. This framework initiates new and effective ways of designing knowledge services for sustained competitive advantage. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity. By adopting an internal market perspective the firm can integrate the science and art of management with the design realities of contemporary knowledge services.
Knowledge Services Management provides valuable tools for readers involved in all aspects of knowledge services from researchers to managers and students alike.
Content Level »Professional/practitioner
Keywords »Customer-Client alliances - Internal markets - Knowledge-service governance and control - New service structures and designs - Pr - control - controlling - customer alliances - development - innovation - knowledge production - management - organization - organizations