Stauss, B., Engelmann, K., Kremer, A., Luhn, A. (Eds.)
2008, VI, 172 p.
Springer eBooks may be purchased by end-customers only and are sold without copy protection (DRM free). Instead, all eBooks include personalized watermarks. This means you can read the Springer eBooks across numerous devices such as Laptops, eReaders, and tablets.
You can pay for Springer eBooks with Visa, Mastercard, American Express or Paypal.
After the purchase you can directly download the eBook file or read it online in our Springer eBook Reader. Furthermore your eBook will be stored in your MySpringer account. So you can always re-download your eBooks.
Seeks to establish services science as an academic discipline in response to the tremendous economic impact of the service sector
Features detailed articles and short statements on services research, service-oriented education, and service-related collaborations
Sets forth which service sector challenges need to be met by a combination of research and academic training
Stems from the presentations and statements given at the first German Services Science Conference
The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.
Content Level »Research
Keywords »Knowledge-Intensive Services - Service-Oriented Education - Service-Related Collaboration - Services Research - Services Science - business - management