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Service Research and Innovation

Third Australian Symposium, ASSRI 2013, Sydney, NSW, Australia, November 27-29, 2013, Revised Selected Papers

  • Conference proceedings
  • © 2014

Overview

Editors:
  1. Joseph G. Davis

    1. University of Sydney, Sydney, Australia

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  2. Haluk Demirkan

    1. University of Washington, Tacoma, USA

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    You can also search for this editor in PubMed   Google Scholar

  3. Hamid R. Motahari-Nezhad

    1. IBM Almaden Research Center, San Jose, USA

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    You can also search for this editor in PubMed   Google Scholar

Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 177)

Included in the following conference series:

Conference proceedings info: ASSRI 2013.

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Table of contents (8 papers)

  1. Front Matter

    Pages I-XI
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  2. An RDR-Based Approach for Event Data Analysis

    • Weisi Chen, Fethi Rabhi
    Pages 1-14

  3. Effective Governance During SOA Lifecycle - Theory and Practice

    • George Joukhadar, Fethi Rabhi
    Pages 15-28

  4. Understanding a Transformation Process from Product-Centric to Customer-Centric Services in a Financial Institution - A Work System Perspective

    • Vijaya Murthy, Olivera Marjanovic
    Pages 29-43

  5. An Integrative Design Framework for New Service Development

    • Eng K. Chew
    Pages 44-58

  6. Smart CloudBench - Test Drive the Cloud Before You Buy

    • Mohan Baruwal Chhetri, Sergei Chichin, Quoc Bao Vo, Ryszard Kowalczyk
    Pages 59-73

  7. A Six Cell Services Comparison Model for Healthcare

    • Saradhi Motamarri
    Pages 74-84

  8. Decisions, Models and Opportunities in Cloud Computing Economics: A Review of Research on Pricing and Markets

    • Sowmya Karunakaran, Venkataraghavan Krishnaswamy, R. P. Sundarraj
    Pages 85-99

  9. Normative Requirements for Business Process Compliance

    • Mustafa Hashmi, Guido Governatori, Moe Thandar Wynn
    Pages 100-116

  10. Back Matter

    Pages 117-117
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  1. Service Research and Innovation

Keywords

About this book

This book constitutes the thoroughly refereed proceedings of the Third Australian Symposium on Service Research and Innovation, ASSRI 2013, held in Sydney, NSW, Australia, in November 2013.

Overall, eight research papers were carefully reviewed and selected from 18 submissions. They are multidisciplinary in scope and cover strategic, organizational, and technological dimensions, ranging from purely conceptual to concrete implementations and testing of service-related technological platforms. Taken together, these papers provide a snapshot of the critical concerns and developments in service-related research and cover some of the key areas of research focus.

Editors and Affiliations

  • University of Sydney, Sydney, Australia

    Joseph G. Davis

  • University of Washington, Tacoma, USA

    Haluk Demirkan

  • IBM Almaden Research Center, San Jose, USA

    Hamid R. Motahari-Nezhad

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