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Table of contents (16 papers)
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Front Matter
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Editorial
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Services Science — Necessity and Conceptual Fundamentals
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Front Matter
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Services Science — Focus Research
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Front Matter
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Services Science — Focus Teaching
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Front Matter
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Services Science — Focus Collaboration
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Front Matter
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About this book
The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.
Editors and Affiliations
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Catholic University Eichstätt-Ingolstadt, Ingolstadt, Germany
Bernd Stauss
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Roland Berger Strategy Consultants, München, Germany
Kai Engelmann
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IBM Deutschland GmbH, Frankfurt am Main, Germany
Anja Kremer
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Siemens AG IT Solutions and Services, München, Germany
Achim Luhn
Bibliographic Information
Book Title: Services Science
Book Subtitle: Fundamentals, Challenges and Future Developments
Editors: Bernd Stauss, Kai Engelmann, Anja Kremer, Achim Luhn
DOI: https://doi.org/10.1007/978-3-540-74489-4
Publisher: Springer Berlin, Heidelberg
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer-Verlag Berlin Heidelberg 2008
Hardcover ISBN: 978-3-540-74487-0Published: 11 October 2007
Softcover ISBN: 978-3-642-09390-6Published: 19 October 2010
eBook ISBN: 978-3-540-74489-4Published: 15 October 2007
Edition Number: 1
Number of Pages: VI, 172
Topics: Business and Management, general, Industrial Organization, Management