Editors:
- Provides a unique insight into the evolving field of SSME
- Provides exemplars for educators and industrial leaders in service science education and training
- Contributors have international backgrounds with SSME experience and education
- Readers will derive an understanding of education needs and program offerings in SSME
Part of the book series: Service Science: Research and Innovations in the Service Economy (SSRI)
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Table of contents (54 chapters)
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Front Matter
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SSME Discipline
About this book
Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy.
Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.
Editors and Affiliations
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IT Services Qualification Center (ITSqc), Carnegie Mellon University, Pittsburgh, USA
Bill Hefley
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IBM c/o, Denton, USA
Wendy Murphy
Bibliographic Information
Book Title: Service Science, Management and Engineering
Book Subtitle: Education for the 21st Century
Editors: Bill Hefley, Wendy Murphy
Series Title: Service Science: Research and Innovations in the Service Economy
DOI: https://doi.org/10.1007/978-0-387-76578-5
Publisher: Springer New York, NY
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer-Verlag US 2008
Hardcover ISBN: 978-0-387-76577-8Published: 01 February 2008
Softcover ISBN: 978-1-4419-4568-6Published: 19 November 2010
eBook ISBN: 978-0-387-76578-5Published: 08 January 2008
Series ISSN: 1865-4924
Series E-ISSN: 1865-4932
Edition Number: 1
Number of Pages: XXVI, 384
Topics: Business and Management, general, Business Mathematics, Software Engineering/Programming and Operating Systems, The Computing Profession, Innovation/Technology Management, Computing Milieux