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Cruise Management

Information and Decision Support Systems

  • Book
  • © 2012

Overview

Editors:
  1. Alexis Papathanassis
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  2. Michael H. Breitner
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  3. Cornelia Schoen
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  4. Nadine Guhr
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Table of contents (12 chapters)

  1. Front Matter

    Pages I-XI
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  2. Cruise Passenger Choice Behavior Analysis & Implications for Service Design

    • Tim Martikke, Constanze Weisser
    Pages 1-18

  3. Employee Scheduling On Board

    • Ines Nee, Florence Faber
    Pages 19-56

  4. Factors Influencing the Degree of On-Board Content Engagement – A Qualitative Study

    • Lena Olech, Insa Beckmann
    Pages 57-73

  5. IFRS in der Kreuzfahrtindustrie Problematik der Ertragserfassung, Abschreibung, Rückstellung und Zweckgesellschaften

    • Karl Doan, Minela Sinanovic
    Pages 75-103

  6. Exploring the IT-enabled Optimisation Potential of Cruise Excursions

    • Michael HruÅ¡ovský, Konstantin Noeres
    Pages 105-113

  7. Royal Caribbean: An IT based View

    • Alexandra Hauser, My Linh Truong
    Pages 115-137

  8. Optimising Complaint Management Workflow on Board

    • Jens Kaulbars, Elena Nunn
    Pages 139-171

  9. Determinants of Onboard Spending

    • Sini Markkanen, Linda Pieszek
    Pages 173-184

  10. Mobile Infotainment – IT Solutions for Cruise Ships

    • Christian Krause, Kenan Degirmenci
    Pages 185-203

  11. Creating Network Effects for the Cruise Web 2.0

    • Julia Lüer, Björn Meier, Carolin Rauscher
    Pages 205-222

  12. Revenue Management System for the Cruise Industry: A Simulation Study

    • Donghui Ma, Jin Sun
    Pages 223-232

  13. IT-Enabled Beer Exchange at the Upper Deck Bar

    • Peter Hackstedt
    Pages 233-247

  14. Back Matter

    Pages 249-249
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About this book

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.

About the authors

Prof. Dr. Alexis Papathanassis specialises on Cruise Management and e-Tourism at the Bremerhaven University of Applied Sciences. 

Prof. Dr. Michael Breitner leads the Institute of Wirtschaftsinformatik at the Leibniz Universität Hannover (LUH). 

Prof. Dr. Cornelia Schoen specialises on Operations Research and Revenue Management at the GISMA Business School / LUH. 

Dipl.-Ök. Nadine Guhr works as a scientific assistant for the Institute of Wirtschaftsinformatik at the LUH.

Bibliographic Information

  • Book Title: Cruise Management

  • Book Subtitle: Information and Decision Support Systems

  • Editors: Alexis Papathanassis, Michael H. Breitner, Cornelia Schoen, Nadine Guhr

  • DOI: https://doi.org/10.1007/978-3-8349-7159-3

  • Publisher: Gabler Verlag Wiesbaden

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2012

  • Softcover ISBN: 978-3-8349-3272-3Published: 29 October 2011

  • eBook ISBN: 978-3-8349-7159-3Published: 03 November 2011

  • Edition Number: 1

  • Number of Pages: XI, 249

  • Number of Illustrations: 50 b/w illustrations, 1 illustrations in colour

  • Topics: Marketing

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