Exploring Services Science

1. Front Matter

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2. Towards Hierarchical Modeling and Analysis of Web Services Choreography

   • Yongwang Zhao, Jing Li, Zhuqing Li, Dianfu Ma

   Pages 1-15

3. Spider Maps for Location-Based Services Improvement

   • Joao Mourinho, Teresa Galvao, João Falcão e Cunha

   Pages 16-29

4. On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems

   • Arash Golnam, Gil Regev, Alain Wegmann

   Pages 30-41

5. An Approach to Extract the Business Value from SOA Services

   • Natalia Kryvinska, Lukas Auer, Christine Strauss

   Pages 42-52

6. An Enhanced Framework for Semantic Web Service Discovery

   • Nadia Yacoubi Ayadi, Mohamed Ben Ahmed

   Pages 53-67

7. A Model-Based Method for the Design of Services in Collaborative Business Environments

   • Daniel Zignale, Sylvain Kubicki, Sophie Ramel, Gilles Halin

   Pages 68-82

8. Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design

   • V. L. Miguéis, A. S. Camanho, João Falcão e Cunha

   Pages 83-97

9. The Dual Perspective of Sustainable Development in Service Innovation: A Conceptual Model Proposition for Research and Technology Organizations

   • Pierre-Jean Barlatier, Eleni Giannopoulou

   Pages 98-112

10. Implementing a Request Fulfillment Process

    • Carlos Mendes, Miguel Mira da Silva

    Pages 113-126

11. The Paradox of Service Industrialization

    • Jesús Alcoba González

    Pages 127-135

12. Services Science: Filling the Gap between Knowledge and Needs

    • Rafael Zaballa

    Pages 136-145

13. Service Systems and Value Modeling from an Appreciative System Perspective

    • Gil Regev, Olivier Hayard, Alain Wegmann

    Pages 146-157

14. Business Process Flexibility in Service Composition: Experiment Using a PLM-Based Scenario

    • Safa Hachani, Lilia Gzara, Hervé Verjus

    Pages 158-172

15. Strategy-Based Service Business Development for Small and Medium Sized Enterprises

    • Ernst Kreuzer, Helmut Aschbacher

    Pages 173-188

16. Designing a Dynamic Competency Framework for the Service System Innovation Architect

    • Olivier Zephir, Sandrine Reiter

    Pages 189-200

17. Towards an Ontological Foundation of Service Dominant Logic

    • Garyfallos Fragidis, Konstantinos Tarabanis

    Pages 201-215

18. Comparison of Research Based vs. Industry Developed PSS Models

    • Linda Ryan, David Tormey, Perry Share

    Pages 216-226

19. Impact Analysis of Process Improvement on IT Service Quality

    • Marion Lepmets, Eric Ras, Alain Renault

    Pages 227-231

20. Profile-Based Security Assurances for Service Software

    • Khaled M. Khan

    Pages 232-236

This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.

• Business Process Management
• Collaborative Business Environment
• SLA - Service-Level Agreement
• SOA - Service-Oriented Architecture
• Service Composition
• Service Design
• Service Engineering
• Service Science
• Web Services

• University of Geneva, Carouge, Switzerland

  Mehdi Snene, Jolita Ralyté, Jean-Henry Morin

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