Business Networking

1. Front Matter

   Pages i-xvii

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2. Introduction — Chances and Challenges in Business Networking

   1. Introduction — Chances and Challenges in Business Networking

      • Rainer Alt, Elgar Fleisch, Hubert Österle

      Pages 1-13

3. Building the Foundation

   1. Front Matter

      Pages 15-15

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   2. Enterprise in the Information Age

      • Hubert Österle

      Pages 17-53

   3. The Networked Enterprise

      • Elgar Fleisch, Hubert Österle

      Pages 55-86

4. Business Concepts

   1. Front Matter

      Pages 87-87

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   2. Strategies for Business Networking

      • Rainer Alt, Thomas Puschmann, Christian Reichmayr

      Pages 89-110

   3. Business Networking Lessons Learned: Supply Chain Management at Riverwood International

      • Elgar Fleisch, Hubert Österle, Robert Betts

      Pages 111-119

   4. Electronic Commerce and Supply Chain Management at ‘The Swatch Group’

      • Rainer Alt, Karl-Maria Grünauer, Christian Reichmayr, Rudolf Zurmühlen

      Pages 121-133

   5. Knowledge Enabled Customer Relationship Management

      • Jens Schulze, Volker Bach, Hubert Österle, Frédéric Thiesse

      Pages 135-152

5. Information System Concepts

   1. Front Matter

      Pages 153-153

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   2. Future Application Architecture for the Pharmaceutical Industry

      • Thomas Huber, Rainer Alt, Vladimir Barak, Hubert Österle

      Pages 155-173

   3. Overview on Supply Chain Management Systems

      • Karl-Maria Grünauer, Elgar Fleisch, Hubert Österle

      Pages 175-191

   4. Electronic Commerce in the Procurement of Indirect Goods

      • Ralph Dolmetsch, Elgar Fleisch, Hubert Österle

      Pages 193-209

   5. Templates: Standardization for Business Networking

      • Thomas Huber, Rainer Alt, Günter Lehmann

      Pages 211-228

   6. eServices for Integrating eMarkets

      • Norbert Kaltenmorgen, Roland Klüber, Florian Leser, Rainer Alt

      Pages 229-246

6. Key Success Factors

   1. Front Matter

      Pages 247-247

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   2. Key Success Factors for Business Networking Systems

      • Rainer Alt, Elgar Fleisch

      Pages 249-264

   3. Towards a Method for Business Networking

      • Rainer Alt, Robert Betts, Karl-Maria Grünauer, Roland Klüber, Karl-Heinz Schelhas

      Pages 265-287

   4. Application of the Business Networking Method at SAP

      • Christian Reichmayr, Rainer Alt, Thomas Reiss, Andreas Pfadenhauer

      Pages 289-303

Electronic commerce, supply chain management, customer relationship management, and other forms of Business Networking will fundamentally change the way business will be conducted in the information age. We will see close collaboration between processes of different enterprises, and above all, new enterprises and new processes. Business Networking offers exceptional opportunities for fast innovators and harbors fundamental risks for slowpokes. Business Networking proposes a process-oriented model for Business Networking and the concept of networkability to develop realistic strategies for managing enterprise relationships in the Internet economy. It is written to serve academic and professional audiences and formulate key success factors and management guidelines. All ideas were developed in close cooperation of research and practice and are documented in numerous original case examples.

• Change
• Electronic Commerce
• Internet
• Origin
• Outlook
• Process Orientation
• SAP
• Supply Chain Management
• business
• eServices
• information system
• management
• networking
• planning
• strategy

• Institute of Information Management, University of St. Gallen, St. Gallen, Switzerland

  Hubert Österle, Elgar Fleisch, Rainer Alt

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