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CSCW Requirements and Evaluation

  • Book
  • © 1996

Overview

Editors:
  1. Peter J. Thomas

    1. Centre for Personal Information Management, Faculty of Computing Science and Mathematics, University of the West of England, Bristol, UK

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Part of the book series: Computer Supported Cooperative Work (CSCW)

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Table of contents (11 chapters)

  1. Front Matter

    Pages i-xv
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  2. Introduction: CSCW Requirements and Analysis

    • Peter J. Thomas
    Pages 1-9

  3. CSCW and Requirements Analysis: Requirements as Cooperation/Requirements for Cooperation

    • Laurence Brooks, Matthew Jones
    Pages 10-20

  4. “They’re Supposed to Be Fixing it”: Requirements and System Redesign

    • John Hughes, Jon O’Brien, Mark Rouncefield, Tom Rodden
    Pages 21-38

  5. Cooperation, Requirements Analysis and CSCW

    • Linda A. Macaulay
    Pages 39-55

  6. User Requirements from a Group Perspective: The Case of Distance Learning Mediated by Computer Conferencing

    • Tania Kurland, Paul Barber
    Pages 57-74

  7. Early Evaluation of the Organisational Implications of CSCW Systems

    • Ken Eason, Wendy Olphert
    Pages 75-89

  8. Coordination Breakdowns: How Flexible is Collaborative Work?

    • Steve Easterbrook
    Pages 91-106

  9. The Why, How and What to Evaluate of Interaction Technology: A Review and Proposed Integration

    • J. H. Erik Andriessen
    Pages 107-124

  10. Measures of Process

    • Andrew Monk, John McCarthy, Leon Watts, Owen Daly-Jones
    Pages 125-139

  11. Dealing with Uncertainty — Perspectives on the Evaluation Process

    • Dave Randall, Michael Twidale, Richard Bentley
    Pages 141-155

  12. The Use of Breakdown Analysis in Synchronous CSCW System Design

    • Stephen A. R. Scrivener, Silvia Pongutá Urquijo, Hilary K. Palmén
    Pages 157-172

  13. Back Matter

    Pages 173-192
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Keywords

About this book

There is a rapidly-growing commercial awareness of the need for evaluation in CSCW as major producers push to get cooperative technology taken up in commercial organisations. CSCW Requirements and Evaluation looks at ways of evaluating how well computer systems meet the requirements of organisations and their workforces, and establishing how effective, efficient and satisfactory they are for the actual users. It provides an integrated framework for assessment which reflects both practical and academic perspectives. Descriptions of various methods are given, along with examples of their commercial application and specific case studies. Containing contributions from leading authorities in the field, this book will be welcomed by scientists and practitioners involved in organisational research, CSCW, information and business systems, and HCI.

Editors and Affiliations

  • Centre for Personal Information Management, Faculty of Computing Science and Mathematics, University of the West of England, Bristol, UK

    Peter J. Thomas

Bibliographic Information

  • Book Title: CSCW Requirements and Evaluation

  • Editors: Peter J. Thomas

  • Series Title: Computer Supported Cooperative Work

  • DOI: https://doi.org/10.1007/978-1-4471-3056-7

  • Publisher: Springer London

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer-Verlag London Limited 1996

  • Softcover ISBN: 978-3-540-19963-2Published: 01 December 1995

  • eBook ISBN: 978-1-4471-3056-7Published: 06 December 2012

  • Series ISSN: 1431-1496

  • Edition Number: 1

  • Number of Pages: XV, 192

  • Number of Illustrations: 2 b/w illustrations

  • Topics: Artificial Intelligence

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