Overview
Addresses for the first time the management and improvement of unstructured data or content
Includes supplementary material: sn.pub/extras
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Table of contents (5 chapters)
Keywords
About this book
What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information (i.e., its fitness for use) can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). Based on existing information quality literature, the book proposes a conceptual framework to manage information quality for knowledge-based content. It presents four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers and information consumers. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable.
Reviews
From the reviews of the second edition:
"Eppler’s framework is fairly intuitive and sound. … He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others’ perspectives. … I would recommend Eppler’s book for chief information officers. … The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)
Authors and Affiliations
Bibliographic Information
Book Title: Managing Information Quality
Book Subtitle: Increasing the Value of Information in Knowledge-intensive Products and Processes
Authors: Martin J. Eppler
DOI: https://doi.org/10.1007/978-3-540-24782-1
Publisher: Springer Berlin, Heidelberg
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eBook Packages: Springer Book Archive
Copyright Information: Springer-Verlag Berlin Heidelberg 2003
eBook ISBN: 978-3-540-24782-1Published: 05 June 2013
Edition Number: 1
Number of Pages: XII, 302
Topics: IT in Business, Information Systems Applications (incl. Internet), Management, Organization