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Management of Uncertainty

Theory and Application in the Design of Systems and Organizations

  • Book
  • © 2009

Overview

Authors:
  1. Gudela Grote

    1. Department of Management, Technology, and Economics, ETH Zürich, Zürich, Switzerland

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  • Contemporary text which pulls together control theory, organization theory and decision theory
  • Case studies are used to develop and illustrate concrete procedures for system design
  • Includes supplementary material: sn.pub/extras

Part of the book series: Decision Engineering (DECENGIN)

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Table of contents (9 chapters)

  1. Front Matter

    Pages i-xi
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  2. Introduction

    Pages 1-9

  3. Defining and Identifying Uncertainties in Organizations

    Pages 11-27

  4. Generic Principles for Managing Uncertainties

    Pages 29-56

  5. Coordination in Organizations: Creating Flexible Routines

    Pages 57-74

  6. Managing Uncertainties through Collaborative Planning

    Pages 75-89

  7. Limits to Control in Automated Systems

    Pages 91-116

  8. When Uncertainty Implies Safety Risk

    Pages 117-136

  9. Managing Uncertainties in Working Life

    Pages 137-156

  10. Conclusion

    Pages 157-162

  11. Back Matter

    Pages 163-192
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Keywords

About this book

As I write, the financial systems of the world are collapsing with still no clear indication of what the consequences will be and which measures should be taken to avoid such a crisis in the future. There seems to be agreement though, that the financial instruments introduced in the past few decades entailed far too much complexity and uncertainty and that there was too little regulatory control over the use of these instruments. Management of uncertainty with the aim of achieving self-control is the core concern of this book. It was not written with a focus on financial systems, but many concepts developed in this book are applicable to this field as well. The - neric principles of reducing, maintaining or increasing uncertainties in view of the different contingencies an organization is faced with, the fundamental issue of how much control is possible and who should be in control, and the question of how much and what kind of regulation is necessary with the overall aim of finding an appropriate balance between system stability and flexibility are at the centre of heated debates on the future of finance.

Authors and Affiliations

  • Department of Management, Technology, and Economics, ETH Zürich, Zürich, Switzerland

    Gudela Grote

About the author

Gudela Grote has been full Professor of Work and Organizational Psychology at the ETH Zürich in the Department of Management, Technology, and Economics since 2000. Previously, she was Assistant Professor (since 1992) and Associate Professor (since 1997) at the ETH Zurich. She studied psychology at the University of Marburg and at the Technical University in Berlin. She received her doctorate at the Georgia Institute of Technology, Atlanta, in 1987. Since 1988 she has continued her research at the ETH Zurich.

The main objective of Gudela Grote's research is to provide psychologically-based concepts and methods for integrative job and organizational design, taking into consideration the changing technological, economic and societal demands and opportunities. A special interest are the increasing flexibility and virtuality of work and their consequences for the individual and organizational management of uncertainty. Application fields for Prof. Grote's research include teamwork and standardization in high-risk systems, management of the psychological contract, career development, effects of new technologies on work processes, and collaborative planning within an between organizations.

Prof. Grote is associate editor of the journal Safety Science and member of the editorial board of several other journals. She has published widely on topics in organizational behavior, human factors, Human Resource Management, and safety management. She has worked with companies such as the Swiss Railways, Swiss Re and various public organizations. Together with Prof. Bruno Staffelbach from the University of Zurich she publishes annually the Swiss Human Relations - Barometer.

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