Information Systems

1. Front Matter

   Pages i-ix

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2. A Language Based Combined Requirements Engineering Approach

   • Joseph Barjis

   Pages 1-16

3. Support Structure of Knowledge Management in Software Process Improvement

   • Jiangping Wan, Jianmei Yang, Huiyuan Han

   Pages 17-29

4. It Failure and the Collapse of One.Tel

   • David Avison, David Wilson

   Pages 31-46

5. Active Models for Digitally Enabled Creative Business Networks

   • John Krogstie, Håvard D. Jørgensen, Frank Lillehagen

   Pages 47-60

6. Modeling of E-Business Brokerage Systems Using UML and Petri Net

   • Boris Shishkov, Joseph Barjis

   Pages 61-75

7. Trust and Virtual Organizations

   • Elisabeth Rossen

   Pages 77-88

8. Identifying Communities of Practice

   • Kieron O’Hara, Harith Alani, Nigel Shadbolt

   Pages 89-102

9. The Role of Culture in the Development of Global E-Commerce Systems

   • Jill Slay, Gerald Quirchmayr

   Pages 103-115

10. Online One-Stop Government

    • Maria A. Wimmer, Efthimios Tambouris

    Pages 117-130

11. Designing Collaborative Business Systems

    • Igor Hawryszkiewycz

    Pages 131-145

12. Video-Based Customer Consulting via Internet Using Videoconferencing Standard H.323

    • Ulf Zschuckelt, Iris Braun, Alexander Schill

    Pages 147-155

13. A System for Secure Mobile Payment Transactions

    • Teppo Halonen, Teemupekka Virtanen

    Pages 157-170

14. A User Centred Website Development Approach

    • M. J. Taylor, J. McWilliam, S. Wade, W. Anacoura

    Pages 171-184

15. Designing a Web Application Using an Ethnographic Research Approach

    • Nanda C. Surendra

    Pages 185-197

16. A Framework for Facilitating Higher-Order Strategic Thinking in Online Management Development

    • Paul Nicholson, Geoff White

    Pages 199-207

17. An Evaluation of the Web Presence of a Nonprofit Organization

    • Ayman Abuhamdieh, Julie E. Kendall, Kenneth E. Kendall

    Pages 209-222

18. Auctions with Buyer Preferences

    • C. Bandela, Y. Chen, A. B. Kahng, I. I. Mandoiu, A. Zelikovsky

    Pages 223-238

19. From Vision to Reality

    • Jóhann Gunnarsson, Gudbjorg Sigurdardóttir

    Pages 239-247

20. Design: How Can We Cope with Change?

    • Roland Traunmüller

    Pages 249-254

Information Systems: The e-Business Challenge Indisputable, e-Business is shaping the future inspiring a growing range of innovative business models. To bring it to the point: the Internet has redefined the way electronic business is performed. In an electronic supported business all relationships are transformed -may it be a seller-to­ buyer relationship or a an agency-to-citizen relationship. So for instance in commerce new business models incorporate various activities: promoting and communicating company and product information to a global user base; accepting orders and payments for goods and services; providing ongoing customer support; getting feedback and spurring collaboration for a new product development. There are several ways of further differentiating e-Business such as sketching some diversions on various levels: e-Commerce, e-Government; B2C, B2B, B2G, G2C; Customer Relationship Management, Business Intelligence and so on. Further distinctions may follow divergent criteria such as separating in business stages. Thus particular problem domains emerge. They all state of its own guiding the development of adequate information systems.

• E-Business
• E-Commerce
• Internet
• Mobile Payment
• Processing
• Unified Modeling Language (UML)
• evaluation
• knowledge management
• modeling
• organization

• University of Linz, Linz, Austria

  Roland Traunmüller

Roland Traunmüller is the head of the Institute for Applied Computer Science at the University of Linz, Austria. In 1990, Traunmüller established the working group "Information Systems in Public Administration" (WG8.5) within IFIP. Currently, he serves as deputy chairman of IFIP TC 8 "Information Systems" and as vice-president of the Austrian Computer Society (OCG), where he also founded a Forum e-Government in 2001.

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