Face to Face with Emotions in Health and Social Care

1. Front Matter

   Pages i-xi

   PDF

2. Introduction

   • Benjamin Gray

   Pages 1-7

3. Introduction to Literature and Key Concepts

   • Benjamin Gray

   Pages 9-24

4. Health and Social Care Policy and Practice

   • Benjamin Gray

   Pages 25-29

5. The Local Areas and Services

   • Benjamin Gray

   Pages 31-38

6. Sample, Methods, and Methodology

   • Benjamin Gray

   Pages 39-44

7. Emotional Labor in Health Care

   1. Front Matter

      Pages 45-45

      PDF

8. Emotional labour in healthcare

   1. Emotions and Nursing

      • Benjamin Gray

      Pages 47-57

   2. Learning to Care in Student Nursing

      • Benjamin Gray

      Pages 59-72

   3. The Clinical Contexts of Emotional Labor

      • Benjamin Gray

      Pages 73-95

9. Emotional Labor in Child and Family Social Care

   1. Front Matter

      Pages 97-97

      PDF

10. Emotional labour in child and family social care

    1. Emotions in Frontline Social Care

       • Benjamin Gray

       Pages 99-116

    2. Emotions, Ethnicity, and the Case of Child Protection

       • Benjamin Gray

       Pages 117-141

    3. Managing Emotions in Education and Supervision

       • Benjamin Gray

       Pages 143-151

    4. Conclusion

       • Benjamin Gray

       Pages 153-164

11. Back Matter

    Pages 165-191

    PDF

This book draws from the everyday experiences as well as the harsh realities confronting behavioral care providers on the frontline.  The book recounts the stories and sometimes disturbing emotions of people whose lives have undergone sudden change or even drastic trauma;  people whose feelings of comfort and safety have been shattered by exposure to illness, abuse, death and bereavement.  The perspectives and experiences of nurses, social care staff, patients, children and families are at the core of understanding the importance, challenges and therapeutic vitality of emotions.  The 55 individuals on the frontline who took part in the interviews on which this study is based discuss the emotions associated with care in mental health, pediatric oncology, AIDS/HIV, as well as child protection and abuse, racism, refugee exile, poverty, and social exclusion.  Their bravery, openness, and ability to communicate and share their emotions make this book possible.  ​

• Emotional labour in health care
• Emotional labour in social care
• Emotions in counseling and psychotherapy
• Emotions in nursing
• Emotions in social work
• Emotions in workplace

• Wivenhoe, Essex, United Kingdom

  Benjamin Gray

Dr Benjamin Gray has conducted extensive research in health, social care and education, with a particular focus on social exclusion, stigma and inequalities in mental health. Ben has also been involved in research with children, mothers and their families in Tower Hamlets, East London, which has a high population of Bangladeshis, Somalis and refugees and which is recognised as one of the most deprived areas in the United Kingdom. He has conducted research on emotions in organisations, particularly in nursing and social work; work for the RCN (Royal College of Nursing); stakeholder views on multiple sclerosis; carers for people with mental health problems, especially young carers; and most recently worked as a Senior Research Fellow at Canterbury Christ Church University on a national project that studied the values of students in Higher Education, including student volunteering in health and social care, which led to a guest editorship of the Journal of Academic Ethics. He has written many papers on these subjects and presented research findings at high profile conferences.

Policies and ethics