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Information Technology in the Service Economy:

Challenges and Possibilities for the 21st Century

  • Conference proceedings
  • © 2008

Overview

Editors:
  1. Michael Barrett

    1. University of Cambridge, UK

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  2. Elizabeth Davidson

    1. University of Hawaii at Manoa, USA

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  3. Catherine Middleton

    1. Ryerson University, Canada

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  4. Janice I. DeGross

    1. University of Minnesota, USA

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  • The papers in this volume were peer-reviewed and carefully selected
  • Much information in this series is published in advance of journal publication
  • The contributors in this volume are world-renowned experts in their field
  • Includes supplementary material: sn.pub/extras

Part of the book series: IFIP Advances in Information and Communication Technology (IFIPAICT, volume 267)

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Table of contents (34 papers)

  1. Front Matter

    Pages i-xii
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  2. Conceptualizing and Theorizing about IT-Enabled Services

    1. Exploring the Diversity of Service Worlds in the Service Economy

      • Michael Barrett, Elizabeth Davidson
      Pages 1-10

    2. ICTs and Global Working in a Non-Flat World

      • Geoff Walsham
      Pages 13-25

    3. Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study

      • Chalee Vorakulpipat, Yacine Rezgui
      Pages 27-41

    4. Compliance-as-a-Service in Information Technology Manufacturing Organizations: An Exploratory Case Study

      • Tom Butler, Bill Emerson, Damien McGovern
      Pages 43-59

    5. Service System Innovation

      • Steven Alter
      Pages 61-80

    6. Rhizomatic Informatics: The Case of Ivy University

      • Chris Atkinson, Laurence Brooks
      Pages 81-101

    7. The Influence of Subgroup Dynamics on Knowledge Coordination in Distributed Software Development Teams: A Transactive Memory System and Group Faultline Perspective

      • Yide Shen, Michael Gallivan
      Pages 103-116

    8. The Service Behind the Service: Sensegiving in the Service Economy

      • Neil C. Ramiller, Mike Chiasson
      Pages 117-126

  3. IT-Enabled Services in Industry Settings

    1. Possibilities and Challenges of Transition to Ambulant Health Service Delivery with ICT Support in Psychiatry

      • Synnøve Thomassen Andersen, Margunn Aanestad
      Pages 129-141

    2. Transforming Work Practices in a Complex Environment

      • Riikka Vuokko, Helena Karsten
      Pages 143-157

    3. Virtuality and Non-Virtuality in Remote Stock Trading

      • Roger F. A. van Daalen Fuente, Mike W. Chiasson, Paul R. Devadoss
      Pages 159-172

    4. Bazaar by Design: Managing Interfirm Exchanges in an Open Source Service Network

      • Joseph Feller, Patrick Finnegan, Brian Fitzgerald, Jeremy Hayes
      Pages 173-188

    5. Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor

      • Claudia Loebbecke, Claudio Huyskens, Janis Gogan
      Pages 189-198

    6. The Computerization of Service: Evidence of Information and Communication Technologies in Real Estate

      • Steve Sawyer, Fuyu Yi
      Pages 199-209
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Keywords

About this book

This book represents the compilation of papers presented at the IFIP Working Group 8. 2 conference entitled “Information Technology in the Service Economy: Challenges st and Possibilities for the 21 Century. ” The conference took place at Ryerson University, Toronto, Canada, on August 10 13, 2008. Par ticipation in the conference spanned the continents from Asia to Europe with paper submissions global in focus as well. Conference submissions included complete d research papers and research in progress reports. Papers submitted to the conference went through a double blind review process in which the program co chairs, an associate editor, and reviewers provided assessments and recommendations. The editor ial efforts of the associate editors and reviewers in this process were outstanding. To foster high quality research publications in this field of study, authors of accepted pape rs were then invited to revise and resubmit their work. Through this rigorous review and revision process, 12 completed research papers and 11 research in progress reports were accepted for presentation and publica tion. Paper workshop sessions were also esta blished to provide authors of emergent work an opportunity to receive feedback fromthe IF IP 8. 2 community. Abstracts of these new projects are included in this volume. Four panels were presented at the conference to provide discussion forums for the varied aspect s of IT, service, and globalization. Panel abstracts are also included here.

Editors and Affiliations

  • University of Cambridge, UK

    Michael Barrett

  • University of Hawaii at Manoa, USA

    Elizabeth Davidson

  • Ryerson University, Canada

    Catherine Middleton

  • University of Minnesota, USA

    Janice I. DeGross

Bibliographic Information

  • Book Title: Information Technology in the Service Economy:

  • Book Subtitle: Challenges and Possibilities for the 21st Century

  • Editors: Michael Barrett, Elizabeth Davidson, Catherine Middleton, Janice I. DeGross

  • Series Title: IFIP Advances in Information and Communication Technology

  • DOI: https://doi.org/10.1007/978-0-387-09768-8

  • Publisher: Springer New York, NY

  • eBook Packages: Computer Science, Computer Science (R0)

  • Copyright Information: IFIP International Federation for Information Processing 2008

  • Hardcover ISBN: 978-0-387-09767-1Published: 17 July 2008

  • Softcover ISBN: 978-1-4419-3531-1Published: 25 November 2010

  • eBook ISBN: 978-0-387-09768-8Published: 09 May 2010

  • Series ISSN: 1868-4238

  • Series E-ISSN: 1868-422X

  • Edition Number: 1

  • Number of Pages: XII, 388

  • Topics: Organic Chemistry, Computer Science, general, e-Commerce/e-business

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